Responsible Gambling Policy

At Big Lucky we take responsible gambling seriously. We believe play should be safe, controlled and enjoyable, so we provide clear tools and practical support to help you stay in control. If you ever feel your gambling is becoming a problem, we encourage you to use the self-help options below and get in touch with our team for assistance.

Our player protection principles

We aim to protect players by promoting safe play, verifying age and identity where required, and monitoring account activity for signs of harm. Our approach is preventative and customer-focused: we look to identify risky behaviour early and offer practical options so you can set boundaries that suit your circumstances.

Activity-control tools

You can manage your play directly from your account. Tools include deposit limits, loss limits, session time limits and reality checks. These controls are available at any time and can be adjusted to fit your needs. If you need help setting a limit, contact our support team via live chat or the Help centre.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately when lowered. Increases are applied after a short cooling-off period to prevent impulsive changes and to give you time to reconsider.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. Applying a loss limit helps you budget your play and avoid chasing losses. If you exceed a limit, you will be prevented from further play until the limit resets or you review your settings.

Time limits and breaks

Use session limits and reality checks to manage how long you play. You can set automatic time-outs from 24 hours up to several weeks. Regular breaks can reduce risk and give you space to reflect on your gambling habits.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a chosen period. Options commonly include 6 months, 1 year or 5 years. During self-exclusion you will not receive marketing and your account will be closed for the duration. If you wish to exclude from all UK-licensed operators, you can register with the national scheme GAMSTOP.

Signs of problematic behaviour

Warning signs can include spending more than planned, borrowing to gamble, neglecting work or family, unsuccessful attempts to cut down, and feeling anxious or irritable about gambling. If you notice these signs in yourself or someone you know, consider using our tools or seeking support.

Tips for maintaining control

Set firm deposit and time limits, stick to a budget, avoid gambling when stressed or tired, and use reality checks. Talk to someone you trust about your play and review limits regularly. Small, consistent steps help keep gambling enjoyable and under control.

Professional help and support organisations

If you need further help, professional organisations can offer free, confidential support. In the UK these include GamCare, Gambling Therapy and Gamblers Anonymous. If you need immediate help setting limits or self-excluding, contact our support team via live chat or the Help centre and we will assist you without judgement.