User Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Big Lucky. We take your privacy seriously and aim to be clear about the types of data we hold, how we use it, and the choices you have about your information.

Types of data we collect

Personal data

When you register an account we collect personal details such as your full name, date of birth, home address, email address, telephone number and proof of identity (for verification). We also collect account credentials and any information you provide when contacting support or using responsible gambling tools.

Technical data

Technical data includes IP address, device and browser information, operating system, screen resolution, language preference and location data derived from your IP. We also record game and site activity logs, error reports and performance data needed to run the service securely and reliably.

Transactional data

Transactional data covers deposits, withdrawals, staking and win/loss history, payment method details and any information required to process payments and refunds. This may include card or e-wallet identifiers and records of communications about transactions.

How we use your information

We use your data to create and manage your account, process deposits and withdrawals, verify identity and age, prevent fraud and money laundering, and to provide customer support. We also use aggregated activity data to monitor system performance, detect abuse and improve the service.

If you opt in to marketing, we may contact you with promotions and offers. You can withdraw consent to marketing at any time via your account settings or by contacting us.

Data protection practices

We protect your information using physical, technical and administrative safeguards such as encryption in transit and access controls. Access to personal data is limited to staff and third parties with a genuine need to perform services on our behalf. We take steps to keep data accurate and to retain it only for as long as required for legitimate business and legal purposes.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember your preferences and measure site performance. Some cookies are essential for account security and transactions, while others are used for analytics and personalised content. You can manage cookie preferences through your browser or the cookie settings on the site.

User rights

You have the right to access personal information we hold about you, request correction of inaccurate data, request deletion where applicable, and object to certain processing. You may also ask for a copy of your data in a commonly used format. These rights are subject to legal and regulatory requirements, for example where we must retain records for compliance or anti-money laundering purposes.

Access, correction and deletion

To request access, correction or deletion, contact our privacy team at [email protected]. We will acknowledge your request and provide information on the steps we will take. Where a request cannot be fulfilled fully for legal reasons we will explain why and what, if any, alternative steps can be taken.

Information sharing and third parties

We share data with service providers who help deliver the service, including payment processors, identity verification and fraud-prevention providers, analytics platforms and customer support partners. These partners are contractually required to protect your data. We may also disclose information to comply with legal obligations or to protect our rights and the safety of our users.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to your registered email or via an account message. Continued use of the site after changes are posted indicates acceptance of the revised policy.